Johnston Coaches

When hiring a minibus or coach in Stoke-on-Trent, the most important thing to verify is that the operator holds a valid PSV (Public Service Vehicle) licence. This is a legal requirement for any company carrying passengers for hire. Ask to see it, or check the operator's name on the Traffic Commissioner's website. Without this licence, the vehicle's insurance may be invalid, leaving your group unprotected.

Check Google reviews and ratings — look for consistent positive feedback rather than just a high score. Pay attention to comments about punctuality, vehicle condition and driver professionalism. A company with 50 reviews averaging 4.5 stars is generally more reliable than one with 3 reviews at 5.0.

Always get at least three quotes. Prices for the same journey can vary by 30-50% between operators. Make sure each quote covers the same thing — driver, fuel, parking charges and waiting time should all be included. Be wary of quotes that seem too cheap; they may involve hidden extras or indicate an unlicensed operator.